• Free 2-Man Delivery To Room

  • Made In Great Britain

  • Hassle-free returns

  • Rated Excellent

Refund policy

At The Bed Loft, we want you to be completely satisfied with your purchase. However, we understand that circumstances can change. Please read our Returns & Refunds Policy carefully before placing your order.

Please note that some products are made to order and are not eligible for return.

30-Night Comfort Trial

We offer a 30-night comfort trial on eligible products, giving you the opportunity to ensure your purchase is right for you.

To arrange a return under the 30-night trial, simply contact us within 30 days of delivery, and we'll guide you through the returns process.

Contact us:
Email: sales@thebedloft.co.uk

Bespoke & Made-to-Order Products

As all of our beds are handmade to order, certain products are exempt from cancellation and return rights.

Returns are not accepted for:

  • Custom-sized beds or headboards
  • Bespoke or made-to-order products
  • Products manufactured to your specific requirements

These items are non-refundable unless they are faulty or not as described. The 30-night comfort trial does not apply to bespoke orders.

Returning Your Order

A £75 collection fee applies when returning an item under our 30-night comfort trial.

For example, if your order total is £500, your refund would be £425 after the collection fee has been deducted, provided the item is returned in acceptable condition.

Please note:

  • Original delivery charges are non-refundable.
  • You may arrange your own return at your own expense if preferred.

Returned items should be sent to:

The Bed Loft
6 Bloxwich Lane Ind Estate, Walsall, WS2 8DL

Condition of Returned Products

Returned products must be in a clean and reasonable condition.

If an item is returned with damage, stains, odours, torn fabric, structural damage, excessive wear, or any condition beyond what would reasonably be expected from normal inspection, we reserve the right to deduct up to 75% of the purchase price to cover repair or replacement costs.

Delivery & Redelivery

Please ensure somebody is available to accept your delivery on the agreed date.

If delivery cannot be completed because no one is available, a redelivery charge will apply.

Damaged Items

We carefully inspect every order before dispatch.

If your order arrives damaged:

  • Please inspect your items upon delivery.
  • Report any damage within 48 hours of delivery.
  • Contact us by email with photographs of the damage.

Claims made after 48 hours may not qualify for a replacement or refund.

Order Cancellations

You may cancel your order for a full refund up to 2 working days before your scheduled delivery date, before 1:00pm.

For example:

  • Delivery on Thursday – cancel by Tuesday at 1:00pm.
  • Delivery on Monday – cancel by Thursday at 1:00pm as weekends are not working days.

Cancellations received after this deadline will incur a £75 cancellation fee, and any delivery charges paid are non-refundable.

Change of Mind

If you've changed your mind, we're happy to help.

Please note:

  • A £75 collection fee applies.
  • If exchanging for another size, style or colour, the same £75 fee covers collection and delivery of the replacement.
  • Original delivery charges are non-refundable.
If Your Item Won't Fit

It is the customer's responsibility to ensure sufficient access to the delivery location.

Please check:

  • Doorways
  • Hallways
  • Staircases
  • Lifts
  • Room dimensions

If delivery cannot be completed because the item will not fit:

  • A redelivery charge will apply if another delivery attempt is required.
  • If you choose to cancel, a £75 collection fee will apply and original delivery charges will not be refunded.
Access Restrictions

Please let us know before delivery if there are any access restrictions, including:

  • Limited parking
  • Narrow hallways or staircases
  • Apartment access restrictions
  • Building management requirements

Failure to advise us of access restrictions may result in a failed delivery and additional delivery charges.

Our delivery team can safely carry furniture up two flights of stairs. Where lift access is available and suitable, we will gladly use it.

Professional Assembly

If you've selected our assembly service, our team will:

  • Deliver your furniture to your room of choice.
  • Assemble your bed.
  • Remove all assembly packaging where possible.

If you later wish to return the item:

  • The bed must be fully dismantled before collection.
  • It should be securely packaged to prevent damage during transit.
  • Clear photographs of the dismantled and packaged product may be requested before collection is booked.

If replacement packaging is required, please contact our customer service team. Replacement packaging can usually be supplied for an additional charge.

Collection & Redelivery Changes

If you need to change or cancel a scheduled collection or redelivery, please notify us by 1:00pm at least 2 working days beforehand.

Refunds

Once your returned item has been received and inspected, we'll process your refund as quickly as possible.

Refunds will be made using the original payment method.

Please allow up to 5 working days for the funds to appear in your account after your refund has been processed.

Need Help?

If you have any questions regarding your order, returns or refunds, our customer service team will be happy to help.

Email: sales@thebedloft.co.uk